Responsible Gaming Statement

1. Regulatory Notice for Users in Thailand

The operation of private online gambling services, including sports betting and casino gaming, is strictly prohibited in the Kingdom of Thailand under the Gambling Act B.E. 2478 (1935), Playing Cards Act B.E. 2486 (1943), and relevant Royal Decrees prohibiting online gambling. There is currently no licensing or regulatory framework for online iGaming operators in Thailand. All users are advised that the use of online gambling services is not permitted under Thai law, and criminal penalties may apply to operators and participants.

2. Age Restrictions

Participation in gambling activities is strictly limited by law. For all gambling that is permitted under Thai law (state lottery and licensed racetrack betting), the minimum legal age is 20 years old and not being a Buddhist monk or novice, as set out in Section 4 and Section 6 of the Gambling Act B.E. 2478. Access to other forms of online gambling is illegal.

3. Responsible Gaming Commitment

The Operator recognizes the importance of promoting awareness regarding gambling risks. However, there is no legal provision or established framework for regulated responsible gambling relating to online gaming in Thailand. Consequently, no official responsible gambling tools or government-supported self-exclusion programs are available for online gaming entities operating in or targeting users in Thailand.

For users who choose to access gambling services from outside Thailand or where permitted by law, the Operator provides the following general measures:

Dedicated customer support to assist with player protection queries.
Self-exclusion options upon user request.
Prevention of registration by individuals under the minimum age as required by the platform’s terms of service.

4. Player Protection and Tools

In accordance with the Operator’s internal standards and eligibility policies, users may request the following support (subject to technical and jurisdictional limitations):

Self-exclusion: Exclusion from the platform for a defined or indefinite period upon formal request.
Account closure: A user may request permanent account closure at any time by contacting customer support.
Player support and complaint mechanism: Users can submit concerns regarding account security, responsible play, or data protection through established support channels.

5. Data Privacy and User Rights

The Operator processes personal data in accordance with applicable laws. For users in Thailand, the processing of personal data is subject to the Personal Data Protection Act B.E. 2562 (PDPA), as relevant. Users maintain the following rights regarding their personal data:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to object
Right to data portability
Right to withdraw consent

Requests to exercise these rights can be submitted to the support email specified below or through the official contact form provided on the website.

6. Warnings About Gambling Risks

Gambling involves financial risk and may lead to addiction or social harm. Users are strongly advised to gamble responsibly and to seek assistance if they believe their gambling is causing negative effects. In Thailand, no government-supported responsible gambling, prevention, or treatment programs are available for online gambling-related issues.

7. Self-Help Resources

The following international organizations provide support for individuals facing gambling-related problems (external to the jurisdiction of Thailand):

Gamblers Anonymous: https://www.gamblersanonymous.org/
GamCare: https://www.gamcare.org.uk/

8. Contact Information and Complaints

For all responsible gaming, support, or data protection issues, users can contact the Operator as follows:

Email: [email protected]
Phone (Thailand): 1800012327
Phone (International): +44 127 325-69-87
Live chat: available 24/7 via the website

Written correspondence may be addressed to: Caecus N.V., Chuchubiweg 17, Willemstad, Curaçao. Company Number: 163779. License: OGL/2024/1262/0493 (Curaçao Gaming Authority).

Users in Thailand may also submit data protection complaints to the Personal Data Protection Committee (PDPC) via https://www.pdpc.go.th/complaint.

9. Disclaimer

This page serves as an official information statement regarding the Operator’s responsible gaming policies and compliance obligations. It is not an advertisement or promotion of gambling activities. Gambling services are not legally permitted in Thailand, and users are responsible for ensuring compliance with applicable local laws.

Date of last revision: July 15, 2026